8www: Privacy Policy

Who Operates This Platform

8www operates the online gaming platform accessible at 8www.bid, offering casino games, sports betting, and related services to players in Bangladesh. When we say "we", "us", or "our", we mean 8www and its platform team. When we say "you", we mean any visitor or registered account holder.

As the platform operator, 8www is the data controller for the personal information you provide to us. We decide the purposes for which your data is used and the means by which it is processed.

Data We Collect From You

We collect information in three main ways: directly from you when you register or use our services, automatically through your device and browser, and from third parties such as payment processors.

Information you provide

• Full name, date of birth, and gender
• Mobile number (required for bKash, Nagad, and Rocket deposits)
• Username and password (stored as a one-way hash)
• Identity documents submitted during account checks — National ID Card (NID), Passport, or Driving Licence
• Payment account details (bKash wallet number, Nagad number, bank account number for Bank Transfer)
• Correspondence you send to our 24/7 live chat support team

Information collected automatically

• IP address and approximate location (country and city)
• Device type, operating system version, and browser
• Session timestamps, pages visited, and in-game actions
• Transaction logs: deposit amounts, withdrawal requests, and bonus activity

Information from third parties

When you deposit or withdraw via bKash, Nagad, Rocket, or Bank Transfer, the payment processor shares the transaction reference and status with us. We do not receive your full payment credentials from them.

Why We Process Your Information

When We Share Your Data

We do not sell your personal information to third parties. We share it only where necessary to run the platform:

• Payment providers — bKash, Nagad, Rocket, and banking partners receive only the transaction details they need to process your payment.
• Game providers — JDB, Evolution, Playtech, CQ9, JILI, and Spribe receive a session token and your account ID so their games can run. They do not receive your name or mobile number.
• Identity verification services — A third-party KYC processor may cross-reference your NID details against national databases. This occurs before your first withdrawal.
• Legal and regulatory authorities — We will disclose data when required by a valid legal order or to prevent serious harm.
• Service providers under contract — Hosting, analytics, and customer-support tools operate under data-processing agreements that restrict them from using your data for their own purposes.

All third-party data processors are required to protect your information with at least the same standard of security we apply internally.

Cookies and Tracking Technologies

8www uses cookies and similar technologies to keep your session active, remember your language and display preferences, and analyse platform performance. We do not use advertising tracking cookies from third-party ad networks.

Types of cookies we set

• Strictly necessary — Session cookies that keep you logged in. These cannot be turned off without breaking the platform.
• Functional — Remember your preferred deposit method and notification settings.
• Analytics — Aggregate, anonymised data on page load times and feature usage. No individual profiles are built.

You can clear cookies through your browser settings at any time. Clearing session cookies will log you out of your 8www account.

How Long We Keep Your Records

We keep different categories of data for different periods, based on the reason we collected them:

• Account and transaction records — Retained for five years after account closure, to meet financial record-keeping requirements.
• Identity documents (KYC) — Retained for five years after the last transaction associated with your account.
• Live chat transcripts — Retained for two years to help resolve any future disputes.
• Session and device logs — Automatically deleted after 90 days unless flagged for a security review.
• Marketing preferences — Kept until you withdraw consent or close your account.

When a retention period ends, we either securely delete the data or anonymise it so it can no longer be linked back to you.

Your Rights Over Your Data

You have several rights in relation to the personal information 8www holds about you. To exercise any of them, contact us through the in-platform live chat. We will respond within a reasonable time and always within 30 days.

• Access — Request a copy of the personal data we hold on your account.
• Correction — Ask us to fix inaccurate or outdated information (such as a changed mobile number).
• Deletion — Ask us to delete your data. We may need to retain some records to meet legal obligations even after you close your account.
• Restriction — Ask us to pause processing while you dispute the accuracy of your data.
• Portability — Request your transaction history and account data in a machine-readable format.
• Withdraw consent — Opt out of marketing messages at any time via your account notification settings or by contacting support.

Security Measures

We apply technical and organisational safeguards to protect your data against unauthorised access, loss, and misuse:

• All traffic between your browser or the 8www app and our servers is encrypted using TLS 1.2 or higher.
• Passwords are stored as salted cryptographic hashes — our staff cannot read your password.
• Payment card or mobile wallet credentials are never stored on our servers; they are handled directly by the payment processor.
• Administrative access to production systems requires multi-factor authentication.
• Our infrastructure is monitored continuously for unusual activity patterns.

No system is completely immune to attack. If a security incident affects your personal data, we will notify you through your registered mobile number or in-platform message without undue delay.

Players Under 18

Our platform is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has created an account, we will close the account immediately and delete all associated personal data.

If you believe a minor has registered on our platform, please contact our support team through live chat so we can investigate promptly.

Changes to This Policy

We may update this Privacy Policy from time to time — for example, when we add a new payment method, change a game provider, or when applicable rules change. The "Last updated" date at the top of this page always reflects the most recent revision.

For significant changes that affect how we use your data, we will send a notice to your registered mobile number at least seven days before the change takes effect. Continued use of the platform after that date means you accept the updated policy.

Contact 8www

If you have a question about this Privacy Policy, want to exercise a data right, or need to report a concern, reach our support team through the 24/7 live chat available on every page of the platform. Our team can escalate data-related requests to the appropriate internal team.

For non-urgent written requests, you may also use the in-platform messaging feature when logged into your 8www account. We aim to acknowledge all data-related requests within two business days.