Our Commitment to Safe Play
Gaming should be a form of entertainment, not a source of financial stress or personal harm. At 8www, we provide tools that let you stay in control of how much time and money you spend. This page explains every option available to you as a Bangladesh player on our platform.
We ask that you read this page before you start playing, especially if you are new to online casino or sports betting. The rules here apply to your 8www account regardless of which device you use — browser, the 8www Android app, or the mobile site.
Age Restriction Policy
You must be at least 18 years old to register and play at 8www. This is a firm rule with no exceptions. When you create an account, you confirm that you meet this requirement.
How we check your age
We may ask you to submit one of the following documents before processing your first withdrawal:
- National ID Card (NID)
- Valid Passport
- Driving Licence
Our team reviews submitted documents within 12 hours. Until your identity is confirmed, withdrawal requests will be held. Deposit and play are allowed, but we strongly recommend completing this step early so it does not delay your first cashout.
Protecting minors: If you share a device with family members under 18, please log out of your 8www account after every session and consider using parental-control software to block access to gambling sites.
Recognising Problem Gambling
Problem gambling can develop gradually. The following signs are worth taking seriously. You do not need to experience all of them for gambling to be causing harm.
- Spending more than you planned on a regular basis.
- Borrowing money or selling belongings to fund your play.
- Chasing losses — depositing again immediately after a losing session.
- Lying to family or colleagues about how much you gamble or spend.
- Gambling to escape stress, anxiety or other personal problems.
- Neglecting work, study or family responsibilities because of gambling time.
- Feeling restless or irritable when you try to cut back.
If two or more of these feel familiar, we encourage you to use the self-management tools below or reach out to a support organisation.
Self-Management Tools at 8www
Your account dashboard includes tools you can activate immediately without contacting support. Changes that increase limits take 24 hours to apply; reductions take effect instantly.
| Tool | What it does | How to activate | Takes effect |
|---|---|---|---|
| Daily Deposit Limit | Caps the total amount you can deposit in any 24-hour window. | Account → Limits | Instantly (reductions) / 24 h (increases) |
| Weekly Deposit Limit | Caps deposits over a rolling 7-day period. | Account → Limits | Instantly (reductions) / 24 h (increases) |
| Monthly Deposit Limit | Caps deposits over a 30-day calendar month. | Account → Limits | Instantly (reductions) / 24 h (increases) |
| Session Time Reminder | Sends a notification after a chosen play duration (e.g. 60 minutes). | Account → Notifications | Instantly |
| Loss Limit | Stops play once your net losses reach a set amount in a day, week or month. | Account → Limits | Instantly (reductions) / 24 h (increases) |
| Cool-Off Period | Temporarily pauses your account for 24 hours, 7 days or 30 days. No deposits or bets are accepted during this period. | Account → Responsible Gaming | Instantly |
All existing pending bets placed before a cool-off is activated will still be settled normally. The limit on withdrawals is not affected — you can still cash out during a cool-off period.
Self-Exclusion Process
Self-exclusion is a stronger measure than a cool-off. When you self-exclude, your account is closed for a minimum period you choose, and you will not be able to reopen it until that period ends.
How to self-exclude
- Go to Account → Responsible Gaming → Self-Exclusion.
- Choose your exclusion period: 6 months, 1 year, 3 years, or permanent.
- Confirm your decision. You will receive an email acknowledging the request.
- Your account is locked within 15 minutes. Active bonus balances are forfeited.
What happens during self-exclusion
- You cannot log in, deposit or place bets.
- Promotional emails from 8www are suppressed immediately.
- Existing settled winnings can still be withdrawn — contact Live Chat to arrange this.
- Unsettled bets placed before exclusion are settled and the result applied to your balance for withdrawal purposes.
Ending a self-exclusion early
Requests to shorten a self-exclusion period are not accepted. If your chosen period was 6 months, the account remains locked for all 6 months without exception. At the end of the period, you must actively request reinstatement in writing via Live Chat; the account does not reopen automatically.
Closing Your 8www Account
If you wish to close your account permanently for reasons unrelated to gambling harm, contact our Live Chat support team. Provide your registered mobile number and confirm the reason. We will process the closure within 24 hours and confirm by email.
Any remaining balance at the time of closure must be withdrawn first. Balances below the minimum withdrawal amount of ৳1,000 may be forfeited unless you request an exception.
Third-Party Support Organisations
If you feel that talking to our support team is not enough, independent organisations can provide confidential help. The resources below are available to players in Bangladesh and internationally.
- Gamblers Anonymous — a worldwide peer-support network. Find your nearest group at gamblers-anonymous.org.
- GamCare — free counselling, advice and support. Available via gamcare.org.uk with online chat.
- BeGambleAware — information and referral service at begambleaware.org.
- National Problem Gambling Helpline (UK) — 0808 8020 133, free and confidential, open 24 hours.
These organisations are independent from 8www. We do not receive any information about you if you contact them.
Our Internal Standards
Every member of the 8www support team completes responsible-gaming training before they handle player enquiries. That training covers how to recognise signs of harm in player communications, how to refer players to specialist help, and how to apply the tools described on this page.
We do not use marketing tactics designed to target players who have recently self-excluded or who have set deposit limits. Players who activate any responsible-gaming tool are removed from promotional segmentation lists within 24 hours of that action.
We review our responsible-gaming procedures every six months and update this page when processes change.
Get Help from 8www Support
Our Live Chat team is available 24 hours a day, 7 days a week. If you want to set a limit, start a cool-off, begin self-exclusion, or simply talk through a concern, start a chat session from any page on our site.
When you contact us about a responsible-gaming matter, please include:
- Your registered mobile number (the one linked to your bKash or Nagad account).
- The specific tool or action you want applied.
- The duration, if applicable (for cool-off or self-exclusion).
We aim to apply all responsible-gaming requests within 15 minutes during peak hours. If you do not receive confirmation within 30 minutes, reply in the same chat thread and our team will escalate.
18+ · Play Responsibly. Gambling should be fun. If it stops being fun, use the tools on this page or contact us — we will help without judgement.