Step-by-step answers on accounts, deposits, withdrawals, bonuses, the mobile app, and how to reach support.
This page collects the questions our Bangladesh players ask most often. If you cannot find what you need here, the 24/7 live chat button on every page connects you to a real agent in under a minute.
Account & Registration
Opening an account takes about two minutes. You need a working phone number, a preferred currency (BDT), and a payment method. One account per person — duplicate accounts are closed and balances forfeited.
Account Questions
What do I need to open an 8www account?
A valid phone number registered in Bangladesh, a password, and your date of birth. You must be 18 or older. After registration you can deposit instantly with bKash, Nagad, Rocket, or Bank Transfer. Full identity documents are only required before your first withdrawal.
Can I have more than one account?
No. One player, one account. If you open a second account — even with a different phone number — both accounts will be suspended and any pending bonuses cancelled. If you have accidentally created a duplicate, contact live chat before making any transactions.
When and why do I need to submit identity documents?
Document review is required before your first withdrawal. Accepted documents: National ID Card (NID), Passport, or Driving Licence. Upload clear photos in your account settings. The review team completes checks within 12 hours. Deposits and gameplay are open immediately after registration — you do not need to wait for approval before playing.
Logging In
Use the phone number and password you set at registration. The login page is at /8www-login/. If you are on mobile, the APK app keeps you logged in between sessions.
I forgot my password. How do I reset it?
On the login page, tap "Forgot Password" and enter the phone number linked to your account. A one-time code (OTP) is sent by SMS. Enter the code, set a new password, and log in. The OTP expires in five minutes — request a new one if it times out.
My account is locked after several failed login attempts. What now?
After multiple incorrect attempts the account is temporarily locked for 30 minutes as a security measure. Wait 30 minutes and try again, or use the password reset flow above. If the lock persists after a correct password, reach live chat — an agent can manually unlock it after confirming your identity.
Deposits
The minimum deposit is ৳100. Funds arrive in your account within two minutes for bKash, Nagad, and Rocket. Bank Transfer may take up to one business day.
Supported payment methods: bKash · Nagad · Rocket · Bank Transfer. Always use the payment number shown in your account dashboard — it can change. Never send funds to a third-party number.
I sent money but my balance has not updated. What should I do?
First, wait two minutes and refresh the page. If the balance still has not updated, go to My Account → Transactions and check the deposit status. If it shows "Pending" after five minutes, open live chat and share your bKash/Nagad transaction ID — the finance team can manually credit the amount after verification.
Is there a maximum deposit amount?
There is no published single-transaction deposit ceiling for bKash, Nagad, or Rocket, but your mobile banking app may impose its own daily limits. For Bank Transfer, your bank's online transfer cap applies. Contact live chat if you need to move a large amount and are unsure of the best method.
How 8www Withdrawals Work
The minimum withdrawal is ৳1,000 and the maximum per day is ৳105,000. Most requests are processed in about 41 minutes. For first-time withdrawals, allow up to one hour while your identity documents complete their 12-hour review.
What are the steps to request a withdrawal?
Log in and go to My Account → Withdraw.
Choose your method (bKash, Nagad, Rocket, or Bank Transfer).
Enter the amount (minimum ৳1,000) and confirm your receiving number or bank details.
Submit the request. You will get an SMS confirmation.
Funds arrive within 41 minutes in most cases. Bank Transfer may take longer.
My withdrawal has been "Pending" for over an hour. Is that normal?
For bKash and Nagad, processing normally finishes in 41 minutes. If your request is still pending after 90 minutes, it may be held for a routine security check or because your identity documents are still under review. Open live chat with your withdrawal reference number and an agent will give you a status update within minutes.
Can I withdraw while I have an active bonus?
Not until the wagering requirement is met. The welcome bonus carries a 13× wagering requirement on the bonus amount. For example, a ৳1,000 bonus requires ৳13,000 in real-money bets before the resulting balance can be withdrawn. You can track your progress under My Account → Bonuses. If you choose to forfeit the bonus, the bonus balance is removed and you can withdraw your deposited funds.
Bonuses & Wagering Rules
The welcome bonus adds 235% to your first deposit, up to a cap of ৳15,500. Reload bonuses add 22% on subsequent deposits. Daily cashback runs at 0.9% of net losses and is credited the next morning automatically.
How do I claim the welcome bonus?
The bonus is applied automatically when you make your first deposit of at least ৳100 and select the welcome offer at checkout. There is no code to enter. If the bonus is not credited within five minutes of the deposit arriving, contact live chat with your transaction ID.
How does the 13× wagering requirement work?
Multiply your bonus amount by 13 to find the total wager needed. If you deposit ৳500 and receive a 235% bonus of ৳1,175, you need to wager ৳1,175 × 13 = ৳15,275 in eligible games before the bonus converts to withdrawable cash. All slot games count at 100%. Live casino tables count at 10%. Sports bets do not count toward bonus wagering. The requirement must be completed within 7 days of the bonus being credited.
How does the referral bonus work?
Share your personal referral link from My Account → Refer a Friend. When a friend registers through your link, makes a first deposit, and completes their first wager, you receive ৳550 credited to your account. There is no limit on the number of friends you can refer.
Mobile App & APK
The 8www Android app (version 3.2.18, 58 MB, free) gives you the full site in a faster, cleaner interface. It supports Android 6.0 and above. Because the APK is not on Google Play, you need to allow installs from unknown sources — a one-time setting.
How do I install the 8www APK on my Android phone?
Tap "Download APK". Your browser may warn about unknown sources — this is normal.
Go to Settings → Security → Install Unknown Apps and allow your browser.
Open the downloaded file and tap "Install".
Log in with your existing account or register directly in the app.
Is there an iOS version of the app?
Not currently. iPhone and iPad users can open 8www.bid in Safari and tap Share → Add to Home Screen to create a shortcut. The mobile website is fully responsive and supports all account features including deposits, withdrawals, and live games.
Reaching the Support Team
Support is available 24/7 by live chat. Response time is typically under one minute. There is no support email address — live chat is the fastest and most reliable channel for account, payment, and technical issues.
Before you open a chat: have your registered phone number and, for payment issues, the transaction ID from your bKash or Nagad app ready. This cuts resolution time significantly.
How do I reach 8www customer support?
Click the live chat icon on any page of the site or inside the app. Agents are online around the clock, every day of the year. For bonus disputes or withdrawal delays, also include your account username and the relevant transaction reference.
Still have a question that is not covered here? Our live chat team is on right now.